Contact User Support

0:06 Welcome to this Application Explainer video, part of our SLM One O One topic range.

0:11 In this video we’ll be covering the subject of contacting user Support within SLM.

0:17 The User Support Contact feature offers a means for users to seek assistance with troubleshooting issues within the application and requesting enhancements.

0:26 This functionality streamlines the process of reaching out to the support team directly within the application, eliminating the necessity of composing an e-mail and saving users time.

0:41 Once logged into SLM, the user will be able to find the Contact User Support feature in the bottom right hand corner of the application.

0:48 When you click Contact User Support, the system will display a modal form containing the following details.

0:55 Send a name, send an e-mail, service type and message.

1:08 Additionally, users can highlight specific areas within SLM to add visual imagery to help in the description of their support ticket.

1:25 After submitting the ticket, the user will receive a confirmation e-mail from Zendesk, our customer support software.

1:31 The e-mail will contain a ticket number, an expected response time, our business hours and details on how to add further information to their existing ticket.