© Copyright MSS All rights reserved

Title in and to this document and all information contained herein remains at all times with Mangan Software Solutions, Inc.

  1. a)”Authorized User” means the following individual persons authorized to use the Software pursuant to the license granted under this Agreement, as set forth in the Order Form.
  1. b)”Documentation” means user manuals, technical manuals and any other materials provided by Licensor, in printed, electronic or other form, that describe the installation, operation, use or technical specifications of the Software.
  1. c)”Law” means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree or other requirement or rule of any federal, state, local or foreign government or political subdivision thereof, or any arbitrator, court or tribunal of competent jurisdiction.
  1. d)“Licensed Materials” means Licensed Software, Documentation, and other licensed materials, individually and collectively
  1. e)”Person” means an individual, corporation, partnership, joint venture, limited liability company, governmental authority, unincorporated organization, trust, association or other entity.
  1. f)“Representatives” means, with respect to a Party, that Party’s and its Affiliates’ employees, officers, directors, agents, and legal advisors.
  1. g)”Software” means the software programs for which Licensee has purchased a license, as expressly set forth in the Order Form.
  1. h)”Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.
  1. i)”License Fees” means the license fees, including all taxes thereon, paid or required to be paid by Licensee for a license granted under this Agreement.
  1. j)“Support Fees” means any fees excluding License Fees, including but not limited to, software maintenance fees paid or required to be paid by Licensee.
  1. k)”Order Form” means the order form filled out and submitted by or on behalf of Licensee, and accepted by Licensor, for Licensee’s purchase of the license for the Software and associated services granted under this Agreement.
  1. l)“Software Maintenance Services” means the services provided to Licensee by Licensor as set forth in Schedule A.
  1. m)“Third Party” means any Person other than the Licensee or Licensor.

Subject to and conditioned upon Licensee’s payment of the License Fees and Licensee’s strict compliance with all terms and conditions set forth in this Agreement, Licensor hereby grants to Licensee a non-exclusive, non-transferable, non-sub licensable, revocable, limited license during the Term to use, solely by and through its Authorized Users, the Software and Documentation, solely as set forth in this Section2 and subject to all conditions and limitations set forth in Section 2 or elsewhere in this Agreement. This license grants Licensee the right, exercisable solely by and through Licensee’s Authorized Users, to:

  1. a)Download, install in accordance with the Documentation one (1) copy of the Software on each of the designated computers set forth on the Order Form owned or leased, and controlled by, Licensee. Unless the Order Form expressly states that Licensee is purchasing a network license, each such computer shall be for a single Authorized User. In addition to the foregoing, Licensee has the right to make one copy of the Software solely for archival purposes and a reasonable number of copies of the Software solely for backup purposes, provided that Licensee shall not, and shall not allow any Person to, install or use any such copy other than if and for so long as any copy installed in accordance with the preceding sentence is inoperable and, provided, further, that Licensee uninstalls and otherwise deletes such inoperable copy (ies). All copies of the Software made by the Licensee:
  1. i)     will be the exclusive property of the Licensor;
  2. ii)     will be subject to the terms and conditions of this Agreement; and

                                              iii)     must include all trademarks, copyright, patent and other Intellectual Property Rights notices contained in the original.

  1. b)Use and run the Software as properly installed in accordance with this Agreement and the Documentation, solely as set forth in the Documentation and solely for Licensee’s internal business purposes.
  2. c)Download or otherwise make one (1) copy of the Documentation per copy of the Software permitted to be downloaded in accordance with this Agreement and use such Documentation, solely in support of its licensed use of the Software in accordance herewith.  All copies of the Documentation made by Licensee:
  3. i)     will be the exclusive property of Licensor;
  4. ii)     will be subject to the terms and conditions of this Agreement; and

                                              iii)     must include all trademarks, copyright, patent and other Intellectual Property Rights notices contained in the original.

  1. d)Transfer any copy of the Software from one computer to another, provided that:
  2. i)     the number of computers on which the Software is installed at any one time does not exceed the number permitted under Section 2 (a); and
  3. ii)     Licensee notifies Licensor in writing of each such transfer, including in such notice the information required under this Agreement for each computer on which the Software is installed.
  1. USE RESTRICTIONS. Licensee shall not, and shall require its Authorized Users not to, directly or indirectly:
  2. a)use (including make any copies of) the Software or Documentation beyond the scope of the license granted under Section 2.
  3. b)provide any other Person, including any subcontractor, independent contractor, affiliate or service provider of Licensee, with access to or use of the Software or Documentation;
  4. c)modify, translate, adapt or otherwise create derivative works or improvements, whether or not patentable, of the Software or Documentation or any part thereof;
  5. d)combine the Software or any part thereof with, or incorporate the Software or any part thereof in, any other programs;
  6. e)reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain access to the source code of the Software or any part thereof;
  7. f)remove, delete, alter or obscure any trademarks or any copyright, trademark, patent or other intellectual property or proprietary rights notices provided on or with the Software or Documentation, including any copy thereof;
  8. g)except as expressly set forth in Section 2 (a) and Section 2 (c), copy the Software or Documentation, in whole or in part;
  9. h)rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available the Software, or any features or functionality of the Software, to any Third Party for any reason, whether or not over a network or on a hosted basis, including in connection with the internet or any web hosting, wide area network (WAN), virtual private network (VPN), virtualization, time-sharing, service bureau, software as a service, cloud or other technology or service;
  10. i)use the Software or Documentation in, or in association with, the design, construction, maintenance or operation of any hazardous environments or systems, including:
  11. i)     power generation systems;
  12. ii)     aircraft navigation or communication systems, air traffic control systems or any other transport management systems;

                                              iii)     safety-critical applications, including medical or life-support systems, vehicle operation applications or any police, fire or other safety response systems; and

  1. iv)     military or aerospace applications, weapons systems or environments;
  2. j)use the Software or Documentation in violation of any law, regulation or rule; or
  3. k)use the Software or Documentation for purposes of competitive analysis of the Software, the development of a competing software product or service or any other purpose that is to the Licensor’s commercial disadvantage.
  2. a)The Software contains technological copy protection or other security features designed to prevent unauthorized use of the Software, including features to protect against any use of the Software that is prohibited under this Section 4. Licensee shall not, and shall not attempt to, remove, disable, circumvent or otherwise create or implement any workaround to, any such copy protection or security features.
  3. b)On Licensor’s written request, Licensee shall conduct a review of its and its Authorized Users use the Software and certify to Licensor in a written instrument signed by an officer of Licensee that it is in full compliance with this Agreement or, if Licensee discovers any noncompliance:
  4. i)     Licensee shall immediately remedy such noncompliance and provide Licensor with written notice thereof. Licensee shall provide Licensor with all access and assistance as Licensor requests to further evaluate and remedy such noncompliance.
  5. ii)     If Licensee’s use of the Software exceeds the number of copies or Authorized Users permitted under the license, Licensor shall have the remedies set forth in Section 4 (d).
  6. c)During the Term, Licensor may, in Licensor’s sole discretion, audit Licensee’s use of the Software at Licensor’s expense to ensure Licensee’s compliance with this Agreement, provided that (i) any such audit shall be conducted on not less than thirty (30) days’ prior notice to Licensee, and (ii) no more than 2 audits may be conducted in any 12 month period except for good cause shown. Licensor also may, in its sole discretion, audit Licensee’s systems within 3 months after the end of the Term to ensure Licensee has ceased use of the Software and removed the all copies of the Software from such systems as required hereunder. The Licensee shall fully cooperate with Licensor’s personnel conducting such audits and provide all reasonable access requested by the Licensor to records, systems, equipment, information and personnel, including machine IDs, serial numbers and related information. Licensor shall only examine information directly related to the Licensee’s use of the Software. Licensor may conduct audits only during Licensee’s normal business hours and in a manner that does not unreasonably interfere with the Licensee’s business operations.
  7. d)If the audit determines that the Licensee’s use of the Software exceeds or exceeded the use permitted by this Agreement then:
  8. i)     Licensee shall, within thirty (30) days following the date of such determination by Licensor, pay to Licensor the retroactive License Fees based on Licensor’s price list in effect at the time the audit is completed for such excess use and, unless Licensor terminates this Agreement pursuant to Section 4 (d) (iii), obtain and pay for a valid license to bring Licensee’s use into compliance with this Agreement. In determining the Licensee Fee payable pursuant to the foregoing, (i) unless Licensee can demonstrate otherwise by documentary evidence, all excess use of the Software shall be deemed to have commenced on the commencement date of this Agreement or, if later, the completion date of any audit previously conducted by Licensor hereunder, and continued uninterrupted thereafter, and (ii) the rates for such licenses shall be determined without regard to any discount to which Licensee may have been entitled had such use been properly licensed prior to its commencement (or deemed commencement).
  9. ii)     If the use exceeds or exceeded the use permitted by this Agreement by more than 10%, Licensee shall also pay to Licensor, within thirty (30) days following the date of Licensor’s written request therefor, Licensor’s reasonable costs incurred in conducting the audit.

                                              iii)     If the use exceeds or exceeded the use permitted by this Agreement by more than 50%, Licensor shall also have the right to terminate this Agreement and the license granted hereunder, effective immediately upon written notice to Licensee.

Licensor’s remedies set forth in this Section 4 (d) are cumulative and are in addition to, and not in lieu of, all other remedies the Licensor may have at law or in equity, whether under this Agreement or otherwise.


Licensee is responsible and liable for all uses of the Software and Documentation through access thereto provided by Licensee, directly or indirectly. Specifically, and without limiting the generality of the foregoing, Licensee is responsible and liable for all actions and failures to take required actions with respect to the Software and Documentation by its Authorized Users or by any other Person to whom Licensee or an Authorized User may provide access to or use of the Software and/or Documentation, whether such access or use is permitted by or in violation of this Agreement.

  2. a)This Agreement and the license granted hereunder shall remain in effect for the term set forth on the Order Form or until terminated as set forth herein (the “Term”).
  3. b)Licensee may terminate this Agreement by ceasing to use and destroying all copies of the Software and Documentation.
  4. c)Licensor may terminate this Agreement, effective upon written notice to Licensee, if Licensee, materially breaches this Agreement and such breach: (i) is incapable of cure; or (ii) being capable of cure, remains uncured thirty (30) days after Licensor provides written notice thereof.
  5. d)Licensor may terminate this Agreement, effective immediately, if Licensee files, or has filed against it, a petition for voluntary or involuntary bankruptcy or pursuant to any other insolvency law, makes or seeks to make a general assignment for the benefit of its creditors or applies for, or consents to, the appointment of a trustee, receiver or custodian for a substantial part of its property.
  6. e)Upon expiration or earlier termination of this Agreement, the license granted hereunder shall also terminate, and Licensee shall cease using and destroy all copies of the Software and Documentation and certify in writing to Licensor it has complied with this provision. No expiration or termination shall affect Licensee’s obligation to pay all Licensee Fees and Support Fees that may have become due before such expiration or termination, or entitle Licensee to any refund, in each case except as set forth in Section 24 (c) (ii).
  2. a)Subject to Section 7 (c), the license granted hereunder entitles Licensee to the basic Software Maintenance Services described on Schedule A:
  3. i)     for one (1) year following the date set forth on the Order Form (“Initial Term”); and
  4. ii)     unless terminated by the Licensee upon thirty (30) days’ notice to the Licensor shall automatically renew for a successive period of one calendar year (“Renewal Term”), starting on the Annual date (based on the purchase date of the Software as set forth in the Order Form).

Such Software Maintenance Services shall be provided on the terms and conditions herein and as set forth in Schedule A.

  1. b)Software Maintenance Services will include provision of such updates, bug fixes, patches, enhancements, modifications, improvements or other changes to the user interface, functionality, compatibility, capabilities, performance, efficiency or quality of the Software and other Error Corrections (as defined in Schedule A) (collectively, “Maintenance Releases“) as Licensor makes generally available free of charge to all licensees of the Software then entitled to Maintenance Services. Licensor may develop and provide Maintenance Releases in its sole discretion, and Licensee agrees that Licensor has no obligation to develop any Maintenance Releases at all or for particular issues. Maintenance Releases may be installed by Licensor (at no additional cost) or by Licensee as determined by Licensee. Licensee further agrees that all Maintenance Releases will be deemed Software, and related documentation will be deemed Documentation, all subject to all terms and conditions of this Agreement. Licensee acknowledges that Licensor may provide some or all Maintenance Releases via download from a website designated by Licensor and that Licensee’s receipt thereof will require an internet connection, which connection is Licensee’s sole responsibility. Licensor has no obligation to provide Maintenance Releases via any other media. Maintenance Releases and any associated support services do not include any new version, new release or upgrade (collectively “Upgrades”) of the Software that Licensor may issue as a separate or new product, and Licensor may determine whether any issuance qualifies as an Upgrade in its sole discretion.
  2. c)Licensor has no obligation to provide Maintenance Releases:
  3. i)     for any but the most current or immediately preceding version or release of the Software;
  4. ii)     for any copy of Software for which all previously issued Maintenance Releases have not been installed;

                                              iii)     if Licensee is in breach under this Agreement; or

  1. iv)     for any Software that has been modified other than by or with the authorization of Licensor, or that is being used with any hardware, software, configuration or operating system not specified in the Documentation or expressly authorized by Licensor in writing.
  3. a)Licensee acknowledges that Licensor may, directly or indirectly through the services of Third Parties, collect and store information regarding use of the Software and about equipment on which the Software is installed or through which it otherwise is accessed and used, through:
  4. i)     the provision of Software Maintenance Services; and
  5. ii)     security measures included in the Software as described in Section 4.
  6. b)Licensee agrees that the Licensor may use such information for any purpose related to any use of the Software by Licensee or on Licensee’s equipment, including but not limited to:
  7. i)     improving the performance of the Software or developing Maintenance Releases; and
  8. ii)     verifying Licensee’s compliance with the terms of this Agreement and enforcing the Licensor’s rights, including all Intellectual Property Rights in and to the Software.

The Software and Documentation may be subject to US export control laws, including the US Export Administration Act and its associated regulations as amended and the International Traffic in Arms Regulations as amended. The Licensee shall not and shall not permit any Third Parties to, directly or indirectly, export, re-export or release the Software or Documentation to, or make the Software or Documentation accessible from, any jurisdiction or country to which export, re-export or release is prohibited by law, rule or regulation. The Licensee shall comply with all applicable federal laws, regulations and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing or otherwise making the Software or Documentation available outside the US.


All License Fees are payable in advance in the manner set forth in the Order Form and are non-refundable, except as may be expressly set forth herein. Any renewal of the license or Software Maintenance Services hereunder shall not be effective until the License Fees and/or the Support Fees as applicable for such renewal have been paid in full.  All amounts payable to Licensor under this Agreement shall be paid by Licensee to Licensor in full without any setoff, recoupment, counterclaim, deduction, debit or withholding for any reason (other than any deduction or withholding of tax as may be required by applicable Law).

  1. TAXES.

Licensee agrees to pay in addition to the License Fees and Support Fees all applicable duties, tariffs and similar charges which may apply or be charged under applicable laws and regulations as well as all taxes at the appropriate rate resulting from any transaction under this Agreement including, without limitation, sales, use, excise, value-added, goods and services, consumption business and other similar taxes, except taxes based on Licensor’s income or property. Should the payment of the License Fees or Support Fees be subject to withholding tax by any government owed by Licensee for any reason including but not limited to Licensee’s failure to pay taxes to such government when due, Licensee shall reimburse Licensor for such withholding tax upon request. Licensee will reimburse Licensor for any deficiency relating to taxes and other charges that are the Licensee’s responsibility under this Agreement. Each Party shall provide and make available to the other Party any exemption certificates, treaty certification or other exemption information reasonably requested by the other Party.


Licensee agrees to protect, indemnify, defend and hold harmless Licensor, and its officers, directors, employees, agents, subcontractors, guests, invitees, successors and assigns, from and against any or all costs, losses, damages, claims, suits and other liabilities, including attorney’s fees and other expenses of litigation or defense associated with any injury or death to persons or damage to or loss of property resulting therefrom; provided that such claim or damage is not due to the sole negligence of Licensor.

Licensee shall protect, indemnify, defend, and hold harmless Licensor and its officers, directors, employees, agents, subcontractors, successors and assigns, from and against any or all costs, losses, damages, claims, suits and other liabilities, including attorney’s fees and other expenses of litigation or defense (“Losses”) resulting from any action by a Third Party:

  1. a)that any Intellectual Property Rights or other right of any Person, or any Law, is or will be infringed, misappropriated, or otherwise violated by any:
  2. i)         use or combination of the Software by or on behalf of Licensee or any of its Representatives with any hardware, software, system, network, service, or other matter whatsoever that is neither provided by Licensor nor authorized by Licensor in this Agreement and the Documentation or otherwise in writing; and
  3. ii)         information, materials, or technology directly or indirectly provided by Licensee or directed by Licensee to be installed, combined, integrated, or used with, as part of, or in connection with the Software or Documentation;
  4. b)relating to facts that, if true, would constitute a breach by Licensee of any representation, warranty, covenant, or obligation under this Agreement;
  5. c)relating to negligence, abuse, misapplication, misuse or more culpable act or omission (including recklessness or willful misconduct) by or on behalf of Licensee or any of its Representatives with respect to the Software or Documentation or otherwise in connection with this Agreement; or
  6. d)relating to use of the Software or Documentation by or on behalf of Licensee or any of its Representatives that is outside the purpose, scope or manner of use authorized by this Agreement or the Documentation, or in any manner contrary to Licensor’s instructions.
  8. a)Licensor shall indemnify, defend, and hold harmless Licensee from and against any and all Losses incurred by Licensee resulting from any Third-Party claim, suit, action, or proceeding that the Software or Documentation (not including any Third-Party materials), or any use of the Software or Documentation in accordance with this Agreement, infringes or misappropriates such Third Party’s Intellectual Property Rights, provided that Licensee promptly notifies Licensor in writing of the claim, cooperates with Licensor, and allows Licensor sole authority to control the defense and settlement of such claim.
  9. b)such a claim is made or appears possible, Licensee agrees to permit Licensor, at Licensor’s sole cost and expense, to (i) modify or replace the Software or Documentation, or component or part thereof, to make it non-infringing, or (ii) obtain the right for Licensee to continue use. If neither of these alternatives are possible notwithstanding Licensor’s commercially reasonably efforts, Licensor may terminate this Agreement, in its entirety or with respect to the affected component or part, effective immediately on written notice to Licensee, provided that Licensor shall refund or credit to Licensee all amounts paid by Licensee in respect of the Software or Documentation that Licensee cannot reasonably use as intended under this Agreement.
  1. c)This Section 13 does not apply to the extent that the alleged infringement arises from:
  2. i)     use of the Software in combination with data, software, hardware, equipment, or technology not provided by Licensor or authorized by Licensor in writing;
  3. ii)     modifications to the Software not made by Licensor;

                                              iii)     use of any version other than the most current version of the Software or Documentation delivered to Licensee; or

  1. iv)     Third-Party claims or Losses for which Licensee is obligated to indemnify Licensor pursuant to Section 12.
  2. d)Notwithstanding any other provision in this Agreement, the maximum liability of the Licensor under its indemnity obligations in this Agreement shall be limited to 100% of the Order Price, as adjusted pursuant to this Agreement.
  3. e)The remedies stated in this section 13 are the sole and exclusive remedies of Licensee and Licensor’s entire liability and obligation with respect to any actual, threatened, or alleged claims that this Agreement or any subject matter herein (including the Software and Documentation) infringes any intellectual property rights of any Third Party.
  1. a)EXCEPT FOR ANY REFUND LICENSOR OR DISTRIBUTOR MAY PROVIDE, IN NO EVENT WILL LICENSOR OR ITS REPRESENTATIVES, OR ANY OF ITS OR THEIR RESPECTIVE LICENSORS OR SERVICE PROVIDERS, BE LIABLE TO LICENSEE OR ANY THIRD PARTY FOR ANY USE, INTERRUPTION, DELAY OR INABILITY TO USE THE SOFTWARE, LOST REVENUES OR PROFITS, DELAYS, INTERRUPTION OR LOSS OF SERVICES, BUSINESS OR GOODWILL, LOSS OR CORRUPTION OF DATA, LOSS RESULTING FROM SYSTEM OR SYSTEM SERVICE FAILURE, MALFUNCTION OR SHUTDOWN, FAILURE TO ACCURATELY TRANSFER, READ OR TRANSMIT INFORMATION, FAILURE TO UPDATE OR PROVIDE CORRECT INFORMATION, SYSTEM INCOMPATIBILITY OR PROVISION OF INCORRECT COMPATIBILITY INFORMATION OR BREACHES IN SYSTEM SECURITY, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES, WHETHER ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT THE LICENSOR WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This limitation applies to: anything related to the Software, services, content (including code) on Third Party internet sites, or Third Party programs; and claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort to the extent permitted by applicable Law. It also applies even if: repair, replacement or a refund for the software does not fully compensate Licensee for any losses. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to Licensee. They also may not apply to Licensee because Licensee country may not allow the exclusion or limitation of incidental, consequential or other damages.

From time to time during the Term, either Party may disclose or make available to the other Party information about its business affairs, products, confidential intellectual property, trade secrets, third-party confidential information, and other sensitive or proprietary information, whether orally or in written, electronic, or other form or media/in written or electronic form or media, and whether or not marked, designated or otherwise identified as “confidential” (collectively, “Confidential Information“). Confidential Information does not include information that, at the time of disclosure is: (a) in the public domain; (b) known to the receiving Party at the time of disclosure; (c) rightfully obtained by the receiving Party on a non-confidential basis from a third party; or (d) independently developed by the receiving Party. The receiving Party shall not disclose the disclosing Party’s Confidential Information to any person or entity, except to the receiving Party’s employees who have a need to know the Confidential Information for the receiving Party to exercise its rights or perform its obligations hereunder. Notwithstanding the foregoing, each Party may disclose Confidential Information to the limited extent required (i) in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the Party making the disclosure pursuant to the order shall first have given written notice to the other Party and made a reasonable effort to obtain a protective order; or (ii) to establish a Party’s rights under this Agreement, including to make required court filings. On the expiration or termination of the Agreement, the receiving Party shall promptly return to the disclosing Party all copies, whether in written, electronic, or other form or media, of the disclosing Party’s Confidential Information, or destroy all such copies and certify in writing to the disclosing Party that such Confidential Information has been destroyed. Each Party’s obligations of non-disclosure with regard to Confidential Information are effective as of the date on the Order Form and will expire five (5) years from the date first disclosed to the receiving Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law.


Terms of Use are governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule (whether of any other jurisdiction) that would cause the application of Laws of any jurisdiction other than those of the State of Texas. The applicability of the UN Convention on Contracts for the International Sale of Goods, including any domestic law of Licensee’s state or country that implements such UN Convention, is hereby excluded.


All notices, requests, consents, claims, demands, waivers, and other communications hereunder shall be in writing and shall be deemed to have been given: (i) when delivered by hand (with written confirmation of receipt); (ii) when received by the addressee if sent by a nationally recognized overnight courier (receipt requested); (iii) on the date sent by email (with confirmation of transmission) if sent during normal business hours of the recipient, and on the next business day if sent after normal business hours of the recipient; or (iv) on the third day after the date mailed, by certified or registered mail, return receipt requested, postage prepaid. Such communications must be sent to the respective parties at the addresses set forth on the Order Form.


This agreement describes certain legal rights. Licensee may have other rights under the laws of Licensee state or country. Licensee may also have rights with respect to the party from whom Licensee acquired the Software. This Agreement does not change Licensee rights under the laws of Licensee state or country if the laws of Licensee state or country do not permit it to do so.


Licensee acknowledges and agrees that a breach or threatened breach by of any of its obligations under Section 3, 12, and 15 of this Agreement would cause Licensor irreparable harm for which monetary damages would not be an adequate remedy and that, in the event of such breach or threatened breach, Licensor will be entitled to equitable relief, including in a restraining order, an injunction, specific performance and any other relief that may be available from any court of competent jurisdiction, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity or otherwise.


If one or more of the provisions of this Agreement are held to be unenforceable under applicable law, the balance of the Agreement shall be enforceable in accordance with its terms. No failure of Licensor to exercise or enforce any of its rights under this Agreement will act as a waiver of such rights or of any other rights hereunder.


The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.


Licensor expressly reserves the right to amend or modify this Agreement at any time and without obligation of prior notification.


Licensee acknowledges that the Software is provided under license, and not sold, to Licensee. Licensee do not acquire any ownership interest in the Software or Documentation under this Agreement, or any other rights to the Software or Documentation other than to use the Software and Documentation in strict accordance with the license granted under this Agreement, subject to all terms, conditions and restrictions. Licensor shall retain its entire right, title and interest in and to the Software and all intellectual property rights arising out of or relating to the Software, subject to the license expressly granted to the Licensee in this Agreement. Licensee shall use commercially reasonable efforts to safeguard all Software (including all copies thereof) from infringement, misappropriation, theft, misuse or unauthorized access by any Person. Licensee shall promptly notify Licensor if Licensee becomes aware of any infringement of the Licensor’s Intellectual Property Rights in the Software and fully cooperate with Licensor in any legal action taken by Licensor to enforce its Intellectual Property Rights.

  1. a)Solely with respect to Software for which Licensor receives a License Fee, Licensor warrants that, for a period of ninety (90) days following the purchase date set forth on the Order Form the Software as delivered to Licensee will substantially contain the functionality described in the Documentation, and when properly installed on a computer meeting the specifications set forth in, and operated in accordance with, the Documentation, will substantially perform in accordance therewith. This warranty is expressly conditioned on Licensee’s compliance with each of the operating, security, and data-control procedures set forth in the Documentation as well as maintaining the Designated Equipment in the configuration specified in the Documentation.
  1. b)EXCLUSIONS FROM WARRANTY. The warranties set forth in Section 24 (a) exclude any failure in the operation of, or access to, Licensee’s or a Third Party’s system or network and (b) any Software that Licensor makes available for testing or demonstration purposes, temporary software modules or software for which Licensor does not receive a License Fee. The warranties set forth in Section 24 (a) will not apply and will become null and void if Licensee breaches any material provision of this Agreement, or if Licensee, any Authorized User or any other Person provided access to the Software by Licensee or any Authorized User, whether or not in violation of this Agreement:
  2. i)         installs or uses the Software on or in connection with any hardware or software not specified in the Documentation or expressly authorized by Licensor in writing;
  3. ii)         moves or transfers the Software from the device on which it was originally installed;

                                         iii)         allows alteration, modification or repair of the Software by anyone other than Licensor or those specifically authorized by Licensor in writing;

  1. iv)         fails to install promptly install all Maintenance Releases that Licensor has previously made available to Licensee;
  2. v)         modifies or damages the Software, or the media on which it is provided, including abnormal physical or electrical stress; or
  3. vi)         misuses the Software, including any use of the Software other than as specified in the Documentation or expressly authorized by Licensor in writing.
  4. c)If, during the period specified in Section 24 (a), any Software covered by the warranty set forth in such Section fails to perform substantially in accordance with the Documentation, and such failure is not excluded from warranty pursuant to the Section 24 (b), Licensor will, subject to Licensee’s promptly notifying Licensor in writing of such failure, at its sole option, either:
  5. i)         repair or replace the Software, provided that Licensee provides Licensor with all information Licensor reasonably requests to resolve the reported failure, including sufficient information to enable the Licensor to recreate such failure; or
  6. ii)         refund the License Fees and Support Fees paid for such Software, subject to Licensee’s ceasing all use of and, if requested by Licensor, return to Licensor all copies of the Software.

If Licensor repairs or replaces the Software, the warranty will continue to run from the initial date specified on the Order Form, and not from Licensee’s receipt of the repair or replacement. The remedies set forth in this Section 24 (c) are Licensee’s sole remedies and Licensor’s sole liability under the limited warranty set forth in Section 24 (a).



  1. Force Majeure.

Licensor will not be responsible or liable to Licensee, or deemed in default or breach hereunder by reason of any failure or delay in the performance of its obligations hereunder where such failure or delay is due to strikes, labor disputes, civil disturbances, riot, rebellion, invasion, epidemic, hostilities, war, boycott, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or non-availability of electric utilities or communication, heat, light, air conditioning or Licensee equipment, loss and destruction of property or any other circumstances or causes beyond Licensor’s reasonable control.

  1. No Third Party Beneficiaries.

This Agreement is for the sole benefit of the Parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer on any other Person any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of this Agreement.

  1. Access by Contractors.  Licensee may only disclose the Licensed Materials (excluding any source code) to third parties performing services for Licensee and with a need to know, provided the Licensee is responsible for third parties’ full compliance with the terms of Section 15 herein (Confidentiality). Any use or access by such third parties shall be solely for the purpose of conducting, or assisting Licensee with the conduct of, its internal business. Licensee shall be jointly and severally liable with any such third party contractors for any loss, misuse, or misappropriation of the Licensed Materials or Licensor’s Confidential Information. Any such loss, misuse, or misappropriation shall be deemed a material breach of this Agreement and shall be just cause for termination of this Agreement and any License(s) granted hereunder.Under no circumstances may Licensee disclose the Licensed Materials or any other Licensor Confidential Information to a known Competitor of Licensor.
  1. Survival.

Section 3, 12, 13, 14, 15 and 28 and any provisions which by their nature are intended to survive termination shall survive any termination or expiration of this Agreement.

  1. Relationship of the Parties.

Nothing in this Agreement is to be construed as creating an agency, partnership, joint venture, or other form of joint enterprise, employment or fiduciary relationship between the Parties hereto, and neither Party shall have the authority to contract for or bind the other Party in any manner whatsoever.

  1. Order of Precedence.

In the event of any conflict between this Agreement and a Schedule, the terms of the Schedule shall prevail, but only as applies to that individual Schedule.

  1. Assignment.

Licensee shall not assign or otherwise transfer any of its rights, or delegate or otherwise transfer any of its obligations or performance, under this Agreement, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without Licensor’s prior written consent, which consent Licensor may give or withhold in its sole discretion. For purposes of the preceding sentence, and without limiting its generality, any merger, consolidation, or reorganization involving Licensee (regardless of whether Licensee is a surviving or disappearing entity) will be deemed to be a transfer of rights, obligations, or performance under this Agreement for which Licensor’s prior written consent is required. No delegation or other transfer will relieve Licensee of any of its obligations or performance under this Agreement. Any purported assignment, delegation, or transfer in violation of this Section 28 is void. Licensor may freely assign or otherwise transfer all or any of its rights, or delegate or otherwise transfer all or any of its obligations or performance, under this Agreement without Licensee’s consent. This Agreement is binding upon and inures to the benefit of the Parties hereto and their respective permitted successors and assigns.

  1. Conflict of Terms.

If there is any inconsistency between the terms of this Agreement and those in the Purchase Order Form (or any similar document contemplated by or delivered under or in connection with this Agreement), the terms of this Agreement shall prevail.

  1. Costs.

If any action at law or in equity (including arbitration) is necessary to enforce or interpret the terms of this Agreement, the prevailing Party shall be entitled to reasonable attorney’s fees, costs and necessary disbursements in addition to any other relief to which such Party may be entitled.

  1. Entire Agreement.

This Agreement, together with the Order Form, all schedules attached hereto and all other documents that are incorporated by reference herein, constitute the sole and entire agreement between Licensee and Licensor with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to such subject matter.

Schedule A 

  1. Software Maintenance Services:

The “Software Maintenance Services” are as follows:

  1. a)Maintenance Releases.

Licensor will make accessible to the Licensee by electronic delivery periodic Maintenance Releases of the Software which Licensor releases generally to its licensees at its discretion.

  1. b)Technical Support.

Licensor shall provide technical support to the Licensee for the Software as follows (“Technical Support”):

Technical support is helping the Licensee make the Software run as documented. If and when technical issues are identified technical support is provided to isolate and remedy the issues. Technical support is to also provide simple end user guidance, but is not intended to be End User training. This precludes that type of assistance that requires intimate knowledge of the Licensee’s particular data set, objectives, or non-licensed software related restrictions.

Licensor will correct Errors (as defined below) according to the following schedule:

Severity Description
Critical Fatal:  Software is down or effectively unusable as a result of the problem.  Problem causes mission-critical impact on the Licensee’s operation with no acceptable workaround or functionality used to perform tasks considered to be essential to Licensee operations, project completion or normal productivity of end-user.
High Severe Impact: Software is up and running, but the problem causes significant impact and has no acceptable workaround. High impact problem where operation is proceeding, but in a significantly impaired fashion or functionality used to perform tasks considered to be important but not primary to immediate.
Medium Degraded Operation:  Software is up and running and the problem causes only limited or insignificant impact. Important to long-term productivity, but is not causing any work stoppage during normal work hours.
Low Minimal Impact:  Problem does not have significant impact to the Licensee, is intermittent, or pertains to functionality that is not important and infrequently used.

Licensor’s Response Time:

Severity Acknowledge Receipt of Incident Report Provide a Fix, Workaround Document correction pages, or Notice of Non-Coverage Provide an Error Correction, Maintenance Release and/or updated Documentation
Critical 2  Business Hours 3 Business Days Next Maintenance Release
High 8 Business Hours or next Business Day 5 Business Days Next Maintenance Release
Medium 2 Business Days 15 Business Days As Licensor deems reasonably appropriate
Low 7 Business Days 45 Business Days As Licensor deems reasonably appropriate

“Business Days” means Monday – Friday, 8:30 a.m. to 5:30 p.m. Central Standard Time, excluding Licensor-observed holidays.

Licensor observes the following holidays:

  • New Year’s Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

Error” means a failure of the Software to operate under normal use in material conformance with its Documentation.

Error Correction” means a permanent modification or addition that, when made or added to the Software, brings the operation of the Software into material conformance with its Documentation.

Fix” shall mean a temporary Software patch designed to mitigate the impact of an error, notwithstanding that the Error still exists.

“Field Fix” shall mean any on-site Maintenance Services requiring Licensor personnel or Licensor Affiliate personnel to provide Maintenance Services at the client site for which travel and living expenses will be billed at cost + 10% in the event that such Maintenance Services are not due to an Error.

Workaround” means a temporary set of procedures that users may follow to circumvent or mitigate the impact of an Error, notwithstanding that the Error still exists.

Technical Support may take the form of support via email, telephone or an online web-based support desk where questions can be posted for response.

  1. c)Licensor will from time to time provide the Licensee with information regarding scheduled releases, updates and program enhancements regarding the Software in the form of publications on the web page referred to above, a product newsletter and, if necessary, ‘Required Action’ update (“Information”).
  1. License to use Maintenance Releases.

Any Maintenance Releases developed and made available by Licensor shall be subject to the license terms and restrictions set forth in the Agreement.

  1. Exclusions.

Except as specifically provided for herein, Maintenance Services do not include, inter alia, the following services (“Excluded Services”):

  • custom programming services or deliverables;
  • training;
  • hardware and related supplies;
  • Upgrades
  • Database management or data migration
  • Local and wide area network support and troubleshooting
  • Third-party Software, supplied or not supplied by Licensor
  • Software customized by Licensor, the Licensee, or third-parties

The Licensee and Licensor may separately agree that Licensor shall render some or all of such Excluded Services under the terms of a separate agreement.

  1. Disclaimer.

Without limiting the exclusions in Section 3 above, Licensor will not be responsible for and will not render any Maintenance Services regarding Errors that, in whole or in part, arise out of or result from any of the following:

  • Any Errors in the Software resulting from misuse, negligence, revision, modification or improper use or operation or modifications to the Software or any portion thereof (or the media on which the Software is embedded) by the Licensee or any person/entity other than Licensor;
  • Maintenance of any hardware;
  • The operation of, or access to, Licensee’s or a Third Party’s system or network;
  • Any breach or non-compliance with any material provision of this Agreement by Licensee or any of its representatives;
  • Any Force Majeure event (including abnormal physical or electrical stress).
  • Software that is:
  • installed on systems not specified by Licensor in the functional specification for the Software or otherwise approved in writing by Licensor with specific reference to this Agreement;
  • used in conjunction with other Software not specified in the Documentation or otherwise approved in writing by Licensor with specific reference to this Agreement;
  • where the Licensee subjects the Software (or the media on which the Software is embedded) to improper use, non-conforming environment or infrastructure;
  • any Licensee failure, including, but excluding Maintenance Releases installed by Licensor, to promptly install any Maintenance Releases that Licensor has previously made available to Licensee.
  1. Consideration.
  1. a)Maintenance Fee. The Licensee agrees to pay Licensor the annual Maintenance Fee as set out in the Order Form for the Initial Term and for any Renewal Term plus taxes pursuant to Section 5 (c) below. If Licensee requests Licensor to invoice an affiliated entity of Licensee and Licensor agrees to do this, Licensee shall nevertheless remain fully liable for payment of the Maintenance Fee. Technical support provided to remedy any breach of warranty with respect to the Software will not be charged to Licensee or otherwise reduce the number of support hours paid for by Licensee.

The Maintenance Fee for the Initial Term is due within 30 (thirty) days from the Maintenance Commencement Date. The Licensee will be notified by a letter or proposal 30 days prior to the annual Maintenance Fee Renewal date.

The Maintenance Fee for a Renewal Term (as defined in the Order Form) is due and payable in the 1st month of the annual period of the Renewal Term.

In the event that the Maintenance Fee (regardless of type) is not paid in accordance with the terms of this Section 5, Licensor may at its option (and without limiting its other remedies) suspend provision of the Maintenance Services until payment is made in full and without any extension of the Term and/or charge interest and collection costs on the outstanding sum until paid.

  1. b)In the event the Licensee fails to pay any amount when due, the Licensee agrees to pay interest on the unpaid amount at a rate of one and one-half percent (1½%) or the highest rate allowed by applicable law, whichever is less, for each month that the payment is overdue.
  1. Performance and responsibilities of Licensor.

Licensor shall exercise reasonable professional skill and care in performing Software Maintenance Services.

  1. Licensee’s Responsibilities.
  1. a)Installation. The Licensee agrees to promptly install all Maintenance Releases in accordance with Licensor’s instructions and in the order specified by Licensor. In the event that the Licensee does not do so, Licensor at its option may:
  1. i)         Suspend (without refund of the Maintenance Fee) provision of Maintenance Services under this Agreement until the Licensee has done so; or
  2. ii)         If Licensor is nevertheless willing to provide support, charge Licensee an additional fee (subject to prior notice) to carry out such work for Licensee.

Prior to installing any Maintenance Releases, the Licensee shall ensure that its IT systems are in an adequate state to receive the Maintenance Releases by maintaining its IT systems in accordance with good industry practice, including without limitation, virus searches and regular data backup.

  1. b)Facility and Personnel Access. The Licensee agrees to grant Licensor access, subject to Licensee’s safety and security policies, to the Licensee’s facilities and systems and where required by Licensor, to its premises and access to, and assistance from, appropriately skilled Licensee personnel concerned with the operation of the Software, to enable Licensor to provide the Software Maintenance Services.
  1. c)Error Documentation. The Licensee agrees to notify Licensor in writing following the discovery of any Error in the Software for which it requires Software Maintenance Services, and to provide Licensor with all information and materials necessary for the purpose of investigation, diagnosis and correction of any reported Error, in particular a listing of output and any other data, including databases and backup systems, including any other information that Licensor may request in order to reproduce operating conditions similar to those present when the Error occurred.
  1. d)Information.The Licensee shall provide Licensor with an application support manager for the purpose of updating and/or patch installation of the Software planning and execution. Any actions agreed upon by Licensee and Licensor shall be executed per the agreed action plan. The Licensee agrees to receive from Licensor communications via email, telephone and other formats. The Licensee agrees to receive certain communications that are considered an essential part of the Software Maintenance Services, including but not limited to communications concerning an Error or other technical issue and the availability of Maintenance Releases.
  1. e)Software Transports. Licensee shall access and install Software patches per Licensee guidance and instructions and on a schedule agreed to by Licensor and Licensee.
  1. Limitation of Liability.
  1. a)Licensee agrees to protect, indemnify, defend and hold harmless Licensor, and its officers, directors, employees, agents, subcontractors, successors and assigns, from and against any or all costs, losses, damages, claims, suits and other liabilities, including attorney’s fees and other expenses of litigation or defense associated with any injury or death to persons or damage to or loss of property resulting therefrom; provided that such claim or damage is not due to the sole negligence of MSS. EXCEPT FOR LICENSEE’S INDEMNITY OBLIGATIONS SET FORTH HEREIN, EACH PARTY’S LIABILITY TO THE OTHER UNDER EACH SPECIFIC SCHEDULE ATTACHED TO THIS AGREEMENT SHALL BE LIMITED TO AN AMOUNT EQUAL TO THE MAINTENANCE FEE PAID (LICENSOR’S LIABILITY LIMIT) OR THE MAINTENANCE FEE OWED (LICENSEE’S LIABILITY LIMIT) BY LICENSEE FOR THE THEN CURRENT TERM (OR RENEWAL TERM, AS THE CASE MAY BE) FOR THAT SPECIFIC SCHEDULE.
  1. b)Licensor will not be liable under any legal or equitable theory (whether in contract, tort (including negligence) or otherwise) for any loss of production, loss of profits or of contracts, loss of business or of revenues, loss of operation time, wasted management time, loss of goodwill or reputation, in each case whether caused directly or indirectly, or to give an account of profits to the Licensee, or for any indirect, incidental, punitive or consequential loss, damage, cost or expense whatsoever. The foregoing limitation applies notwithstanding the failure of any agreed or other remedy of its essential purpose.
  1. c)Licensor will not be liable for any loss, damage, cost or expense whatsoever and howsoever caused by, or arising from any fraudulent or unauthorized act or statement, misrepresentation or default on the part of the Licensee, its directors, employees, agents and other contractors.
  1. d)The express obligations and warranties made by Licensor in this Schedule A are in place of and to the exclusion (to the fullest extent permitted by law) of any other warranty, condition, term or undertaking of any kind, express or implied, statutory or otherwise, including (without limitation) as to the condition, performance, fitness for purpose or satisfactory quality of the services provided hereunder.
  1. e)No action, regardless of form, arising out of this Agreement may be brought by the Licensee more than one (1) year after the cause of action accrues.
  1. f)The allocations of liability in this Schedule A represent the agreed and negotiated understanding of the parties and Licensor’s charges for services reflect such allocations.
  1. g)The Licensee may not recover the same loss or damage twice, under this Schedule A and under the Agreement between the parties.
  1. h)Sections 8 and 10 survive the termination of this Schedule A for any reason.
  1. Collection and Processing of Data.

In connection with the performance of Licensor’s obligations under this Schedule A, Licensor may request and collect data from the Licensee, in person or remotely through electronic collaboration regarding any circumstances which may be relevant for the rendering of the Software Maintenance Services, such particulars regarding configurations and hardware used by the Licensee to operate the Software. The Licensee agrees to provide such data to Licensor without delay upon Licensor’s request.

  1. Data Privacy.

Both parties will comply with all relevant data privacy legislation. If Licensor receives personal data, in connection with this Schedule A, in relation to Licensee and Licensee’s employees, directors and other officers, Licensor may use this data solely for purposes connected with this Schedule A and the provision of the Software Maintenance Services to the Licensee.