Software Support Center Hours
M – F (8am – 5pm) London UK GMT 00:00
M – F (8am – 5pm) Houston USA GMT -06:00
Create a Support Request Ticket
Web Form Support Request:
In-Application Support Request:
Click the “Contact User Support” button in the lower right corner of your software.
Email Support Request:
Submit a Support Request Ticket:
Customer Support Process:
Mangan Software Solutions provides robust customer support for our software products. This centers around our customer support center operations.
- All support requests are managed in our support tracking system.
- Customer support representatives and technical experts are assigned to each support ticket based on the type of request.
- Support tickets are updated with customer responses and requests to document and manage the support lifecycle.
Mangan Software Support Metrics
- Application Support Expected Time for Application Support Turnaround, 4 Hour MTR
- Infrastructure Support Expected Time for Infrastructure Support Turnaround, 8 Hour MTR
- Data Recovery Support Expected Time for Data Recovery Support Turnaround, 16 Hour MTR