Customer Support
Software Support Center Hours
M โ F (8am โ 5pm) London UK GMT 00:00
M โ F (8am โ 5pm) Houston USA GMT -06:00
Create a Support Request Ticket
Web Form Support Request:
In-Application Support Request:
Click the โContact User Supportโ button in the lower right corner of your software.
Email Support Request:
Phone Support Request:
Customer Support Process:
Mangan Software Solutions provides robust customer support for our software products. This centers around our customer support center operations.
- All support requests are managed in our support tracking system.
- Customer support representatives and technical experts are assigned to each support ticket based on the type of request.
- Support tickets are updated with customer responses and requests to document and manage the support lifecycle.
Mangan Software Support Metrics:
- Application Support Expected Time for Application Support Turnaround, 4 Hour MTR
- Infrastructure Support Expected Time for Infrastructure Support Turnaround, 8 Hour MTR
- Data Recovery Support Expected Time for Data Recovery Support Turnaround, 16 Hour MTR
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